The Passage - Urban Retreat

Wonderful well managed hotel in great location. Soundproof rooms and very good beds guaranteed a good sleep. Air-conditioning quiet and efficient during very hot days. Very clean and great staff, loved it how the hotel manager greeted his customers every morning at breakfast like great chefs do at better restaurants, little hings like this make a big difference. Nice little patio/terrace was great and tastefully furnished. There are also a few apartments, longterm business customers might love those, how beautifully decorated and maintained, like the whole place.

Lovely hotel in a great location only 10 minute walk to train station and 10 minutes into Basel old town. The hotel is spotlessly clean, comfy king size bed and immaculate bathroom. We stayed in the executive double on 4th floor and it was very quiet with view of the inner courtyard. We had breakfast included and food was varied and delicious. The hotel staff were welcoming, cheerful and helpful at all times. We would not hesitate to recommend this hotel if you are considering a stay in Basel and we would definitely return.

I can absolutely recommend The Passage. We were travelling with my father who has very limited mobility and everything was organised so well. Barrier-free entry and room, comfortable, clean spaces and modern design with thoughtful touches. Loved the location too. Just far enough away from the noise of the bars and restaurants that it was peaceful, while still being easy walking distance to whatever we needed. The staff were gorgeous. So friendly, helpful and kind. We would definitely go back.

Staff is very nice and polite; the lady with whom we made the check in helped us to find a restaurant that we went twice. The bedroom was very comfortable and spacious. Breakfast is very good.

I always stay at this hotel when I go to Basel because they are very special for dealing with people. They do everything to keep you comfortable, and the hotel staff are really good. The bed is very comfortable and super quiet to sleep in, the temperature is always pleasant in the rooms and the shower is wonderful. Additionally, the hotel is super well located, easy to get to SBB Station, and many restaurants around. Rating 10 for this hotel in Basel. and they even have a complete gym, including a sauna. It's really worth staying here.